Privacy Policy

Last updated: 21 October 2026

This policy explains how EBAC Group and its retail division, EBAC Store, collect, use, and protect information about our customers. It applies to our physical stores, our point-of-sale systems, and our presence on Facebook and Instagram.

Information we collect

• Customer name and phone number — collected at the point of sale for receipts, lay-by/hire-purchase payment tracking, and order follow-up.
• Purchase details — items bought, prices, and payment method, for transaction records and warranty/support purposes.
• Product and inventory data — information about items we sell, which we may share with Meta (Facebook/Instagram) to display our current catalog and run advertising.

EBAC Marketing subscription service

If you sign up for our Marketing service (businesses that want their products posted to Facebook and Instagram), we also collect:

• Account details — your name and email address, and an encrypted (hashed) password if you register with one, or your Google account email if you sign in with Google.
• Business details — your shop name, logo, category, currency, and the products, photos and descriptions you add.
• Facebook and Instagram connection — when you connect, Meta gives us the name and ID of the Page you choose (and any linked Instagram professional account) and an access token that lets us publish to it for you. We use it only to publish the posts and run the campaigns you set up, and to check that the connection still works. We do not read your personal profile, your friends, or your messages, and we do not store your Facebook password.
• Post history — what we published for you, when, and whether it succeeded.
• Subscription details — your plan and its status. Card or mobile-money details are handled by our payment provider and are not stored by us.

Each business can only see its own data. You can disconnect Facebook at any time from Marketing → Settings, and you can ask us to delete your account and data — see Data Deletion. Use of the service is also covered by our Terms of Service.

How we use this information

• To complete and record sales, and to follow up on outstanding lay-by or hire-purchase balances.
• To contact customers about their orders (e.g. via WhatsApp or SMS).
• To keep our Facebook/Instagram product catalog and advertising up to date with what's actually in stock.

Sharing with third parties

We share limited product and catalog data with Meta Platforms, Inc. (Facebook/Instagram) to power our product listings and advertising, and, for Marketing-service customers, we send the posts you set up to your connected Page. We may use a payment provider to process subscription payments. We do not sell personal information to third parties.

Data retention

We keep transaction and customer contact records for as long as needed for business, accounting, and warranty purposes.

Your choices

If you'd like us to correct or delete information we hold about you, contact us using the details below.

Contact us

Questions about this policy can be sent to bizmark@ebac.group, or reach us through the contact section of this site.