Terms of Service

Last updated: 21 October 2026

These terms govern your use of the EBAC Marketing subscription service (the "Service"), operated by EBAC Group, Solwezi, Zambia ("EBAC", "we", "us"). By creating an account or using the Service you agree to them. If you don't agree, please don't use the Service.

1. What the Service does

The Service lets a business list its products and have promotional posts published automatically to its own Facebook Page and linked Instagram account. The number of products, and the number of posts per month, depend on the plan you subscribe to.

2. Your account

• You must be at least 18 and have authority to act for the business you register.
• You are responsible for keeping your password safe and for everything done under your account.
• The person who signs up becomes the administrator of that business's workspace and may add or remove other users.
• Give us accurate information, and keep it up to date.

3. Connecting Facebook and Instagram

• You connect your own Page by signing in with Facebook. You choose which Page to connect, and can disconnect it at any time from Marketing → Settings.
• You confirm you are an administrator of the Page and have the right to post to it and to any linked Instagram account.
• We post only what you set up (your products and the campaigns you create). Posts are published under your Page's name.
• Facebook and Instagram are services of Meta Platforms, Inc. You must also follow Meta's own terms and policies. We are not responsible for Meta suspending, restricting or changing its services, or for any change to your Page or account made by Meta.

4. Plans, trial and payment

• Plans: Starter, Growth, Pro and Enterprise, each with its own product and monthly post allowance, shown when you sign up. Prices are per month.
• Free trial: new accounts begin with a 14-day trial. When the trial ends, posting stops until the subscription is activated.
• Payment: subscriptions are paid in advance for each month. We may use a third-party payment provider; card and mobile-money details are handled by that provider and are not stored by us.
• If a subscription ends or isn't renewed: automatic posting stops. Your products and data stay in your account so you can reactivate.
• We may change plan prices or allowances with at least 30 days' notice. The change applies from your next billing period.
• Our Refund & Cancellation Policy forms part of these terms.

5. Your content

• You keep ownership of your products, photos, text and logos. You give us permission to store them and to publish them to your connected Facebook and Instagram accounts on your behalf.
• You are responsible for your content. You confirm you have the right to use every photo and description you upload.
• Each product may have up to four photos.

6. Acceptable use

You may not use the Service to:

• sell or promote illegal, counterfeit, stolen or dangerous goods, or anything Meta's commerce and advertising policies prohibit;
• post misleading, deceptive or abusive content, or spam;
• connect a Page or account you don't have authority over;
• try to access another business's data, or to disrupt or reverse-engineer the Service.

We may suspend or end accounts that break these rules, or that Meta restricts, without refund of the current period where the breach is serious.

7. Availability

We work to keep the Service running, but we don't promise it will always be uninterrupted or error-free. Posts can be delayed or fail because of problems on our side, on Meta's platforms, or with your connection or Page permissions.

8. Limits on our liability

To the extent the law allows, we are not liable for lost sales, lost profits or indirect losses arising from use of the Service. Our total liability for any claim is limited to the fees you paid us for the Service in the three months before the claim arose.

9. Ending your account

You can cancel your plan yourself at any time in Marketing → Settings → Plan, and ask for a refund under Billing history (see the Refund & Cancellation Policy) and can ask us to delete your data (see Data Deletion). We may end the Service or your account with reasonable notice.

10. Privacy

How we handle personal information is explained in our Privacy Policy.

11. Changes and governing law

We may update these terms; the date above shows the latest version, and continuing to use the Service after a change means you accept it. These terms are governed by the laws of the Republic of Zambia.

12. Contact

Questions: bizmark@ebac.group.