Refund & Cancellation Policy

Last updated: 21 October 2026

This policy applies to subscriptions to the EBAC Marketing service. It is part of our Terms of Service.

Free trial

Every new account starts with a 14-day free trial. Nothing is charged during the trial, and you can stop at any time.

Cancelling

• In the app: sign in, open Marketing → Settings → Plan and press Cancel plan (shown once your plan is paid). You can press Keep my plan to undo it any time before the end date.
• Or email bizmark@ebac.group from the email address on your account.
• Cancellation takes effect at the end of the month you have already paid for. You keep access, and posting continues, until then.
• We don't charge a cancellation fee.

Refunds

• First payment: if you are not satisfied, ask for a full refund within 7 days of your first payment.
• Later payments: monthly subscriptions are not refunded once the month has started, except where the Service was unavailable for a substantial part of that month because of a fault on our side. In that case we will credit or refund the affected period.
• Duplicate or mistaken charges are refunded in full.
• No refund is due where an account is closed for breaking the Terms of Service.

How to ask for a refund

Sign in, open Marketing → Settings → Billing history, find the payment and press Request a refund. You can ask within 30 days of paying. We review every request and reply by email within 3 working days. You can also email bizmark@ebac.group.

How refunds are paid

Approved refunds go back to the original payment method (card or mobile-money wallet) within 10 working days. The time it takes to appear depends on your bank or mobile-money provider.

Changing plan

You can change plan at any time in Marketing → Settings → Upgrade. A change applies as soon as the payment for the new plan is confirmed, and each payment adds one month. If you have more products than the smaller plan allows, existing products stay, but you will need to remove some before adding new ones.

Contact

Refund and billing questions: bizmark@ebac.group.